Industry-Specific Solution
Service Flow Platform for Apple Service Providers
In-store operational platform for Apple Authorized Service Providers. Replace fragmented manual processes with a structured, Apple-style service journey from intake to completion.
John Appleseed
J
Órdenes de Servicio
Gestiona tu órdenes de servicio
| Número | Notificación | Estrategia | Solución | Estado | Días | Cliente | Serial |
|---|---|---|---|---|---|---|---|
123-456789-000001-O | N/D | Servicio de laboratorio | Reparación iPhone ROR | ROR | 9 | Juan Perez Demo | ******DEMO |
123-456789-000002-O | 000012345678 | Servicio de laboratorio | Cambio equipo completo WUR | Esperando partes | 5 | Maria Garcia Demo | ******TEST |
123-456789-000003-O | 000087654321 | Servicio de laboratorio | Solución con Refacción | Listo para recoger | 2 | Carlos Lopez Demo | ******MOCK |
123-456789-000004-O | N/D | Servicio de laboratorio | Reparación Apple Watch ROR | Diagnostico | 3 | Ana Martinez Demo | ******FAKE |
123-456789-000005-O | 000011112222 | Servicio de laboratorio | Solución con Refacción | Listo para recoger | 1 | Pedro Sanchez Demo | ******SMPL |
We Understand Your Challenges
These pain points are common across the industry. We built our solution specifically to address them.
Chaotic Walk-In & Appointment Flows
Manual queue management with no clear visibility of who's waiting, who's being served, and what's next
Fragmented Device Intake Process
Paper forms, scattered photos, verbal handoffs—no single source of truth from minute one
Poor Service Status Visibility
Disconnected systems between reception, workshop, and customer comms—constant 'where's my device?' calls
Key Features Built for Your Industry
Purpose-built capabilities that solve real business challenges.
Intelligent Service Intake
Manage walk-ins and appointments with clear queue separation and structured customer/device capture
- Separate queues: You → Waiting → In Service
- Complete customer & device details capture
- Accessory tracking at intake
- Single source of truth from minute one
Device Condition Capture (VMI)
Guided photo capture with standardized angles for legal protection and Apple compliance
- Standardized device photography workflow
- Cloud-backed secure storage
- Pre-existing damage documentation
- Dispute prevention and risk reduction
Live Service Flow & Status Tracking
Move orders through Intake → Waiting → In Service → Completed with role-based visibility
- Real-time status progression
- Role-specific views for advisors, techs, managers
- Eliminates verbal handoffs and whiteboards
- Live visibility for entire team
Internal Communication & Customer Updates
Status-driven notifications reduce inbound calls and align expectations with reality
- Automated SMS/WhatsApp/email updates
- Reduces 'what's my status?' inquiries
- Internal team coordination
- Customer expectation management
Operational Intelligence
Actionable service-center KPIs designed for daily operational decisions, not vanity metrics
- Average intake time tracking
- Time per service stage analysis
- Queue bottleneck identification
- Advisor throughput and workshop load
Built for the Apple Service Ecosystem
Native integration with Apple GSX and leading AASP management platforms.
Apple Systems
Apple GSX
Integration with Apple's Global Service Exchange
Service Management
AMPS/Teknik
Connect with leading Apple service management platforms
Scheduling
Appointment Booking Systems
Sync with online booking platforms for seamless intake
Communication
SMS Gateways
WhatsApp and SMS providers for customer notifications
Infrastructure
Cloud Storage
Secure device photo and documentation storage
Inventory
Parts Management
Track parts usage and availability
Ready to Streamline Your Service Operations?
Join Apple Authorized Service Providers using Sonic to modernize their service flow.